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(More customer reviews)What can be done to harness the "discretionary" effort of employees? Distinguishing between job satisfaction--mere contentment or satiation--and a deeper connection to work and workplace, the authors "define engagement in terms that connote energy and provide a... set of principles on which any organization can create and sustain a more engaged workforce."
The book begins with a theoretical focus, defining engagement and making the case for an engaged workforce. Readers learn how engaged employees say it feels to be engaged in their work and what engaged employees look like to those around them. The authors make careful distinctions between engagement and the superficially similar constructs of satisfaction and commitment. The discussion expands to the role of trust, justice and fairness in creating a work climate conducive to engagement. Personality factors such as conscientiousness of both employees and supervisors play an important role as well.
The second half of the book delivers practical advice. Chapter Four discusses how to conduct an employee engagement survey that diagnoses four factors: Capacity to Engage, Motivation to Engage, Freedom to Engage and Strategic Focus of Engagement. Chapter Five describes how to interpret engagement survey results and craft action plans that target improvement of the appropriate engagement factors. Chapter Six explores the possible downsides of engagement--such as burnout and workaholism--that occur when there is an imbalance between employee investment in work and perceived return on that investment. The book closes with an annotated slide show--suitable for convincing senior managers about the power of engagement--and a useful reference section.
The book is recommended for organizational development professionals who are already familiar with the basics of survey research and employee development. It can help them apply these skills to the emerging demand for employee engagement interventions. Employees might also read it to decide how to cope with their organizations sudden interest in their level of engagement. It is a well-written guide that achieves a good balance between theory and practice.
Click Here to see more reviews about: Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage (TMEZ - Talent Management Essentials)
Providing both practical advice, tools, and case examples, Employee Engagement translates best practices, ideas, and concepts into concrete and practical steps that will change the level of engagement in any organization.
Explores the meaning of engagement and how engagement differs significantly from other important yet related concepts like satisfaction and commitment
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